Shipping and Refund Policy

We are committed to providing you with a seamless shopping experience and ensuring your satisfaction with our products.

Our Shipping and Refund Policy outlines the procedures and guidelines for shipping, delivery, returns, and refunds.

Please read the following policy carefully to understand how we handle these aspects of your purchase.

Shipping Policy

1. Order Processing

1.1 Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. Processing times may vary during peak seasons or promotional periods.

1.2 Order Confirmation: Once your order is processed, you will receive a confirmation email with your order details and tracking information.

2. Shipping Methods

2.1 Shipping Options: We offer shipping options through J&T Express and Branch Pickup. During checkout, you can select your preferred shipping method.

2.2 Shipping Costs: Shipping costs are calculated based on your location and the shipping method chosen. The cost will be displayed at checkout before you complete your purchase.

3. Delivery Time

3.1 Estimated Delivery: Delivery times vary depending on your location and the shipping method selected. Estimated delivery times will be provided during checkout and in your order confirmation email.

3.2 Delays: While we strive to deliver your order within the estimated timeframe, unforeseen circumstances such as weather delays or customs inspections may cause delays. We appreciate your patience in such situations.

4. International Shipping

4.1 International Orders: We ship internationally to select countries. International shipping costs and delivery times may vary depending on the destination country and customs regulations.

Refund Policy

1. Returns and Exchanges

1.1 Eligibility: We accept returns of unused and unopened products within 30 days of purchase. To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it.

1.2 Initiating a Return: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return the product.

2. Refunds

2.1 Refund Process: Once we receive your returned product, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

2.2 Refund Timing: Refunds may take up to 7-10 business days to process, depending on your payment method and financial institution.

3. Exchanges

3.1 Exchange Process: If you receive a defective or damaged product, we will gladly exchange it for a new one. Please contact our customer service team with details and photos of the defect or damage to arrange for an exchange.

4. Return Shipping

4.1 Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

4.2 Return Address: Please contact our customer service team for the return address and instructions on how to return the product.

If you have any questions or concerns about our Shipping or Refund Policy, please contact our customer service team for assistance.

We are here to help you with any inquiries and ensure your satisfaction with our products and services.